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  • Is the mileage unlimited?
    Included in your booking is 1000 milers per trip. Any miles incurred over this will be charged at 25p per mile. This will be deducted from your security deposit on return of the campervan.
  • Can we bring our dogs?
    Yes! Pets are certainly welcomed with an additional charge of £50 per pet for the duration of your trip.
  • Where is the collection and drop off point?
    Our Campervans are loacted in Risby, Bury St Edmunds IP28 6RE.
  • Can I pick up the campervan any day of the week?
    Pick ups are Monday to Saturday. No pick up on Sunday, unless agreed beforehand.
  • What time can we collect?
    Our Collection and return times are as seen below :- Hygge Collect 2pm - Return 10am Fernweh Collect 3pm - Return 11am We will of course aim to accommodate any requests. If available you can collect early and return late for an additional £50.
  • What equipment included in the Campervan?
    All Campervans come with the following included:- • Kettle • Mugs • Dustpan & Brush • Bin & Bin Bags • Hook Up Lead • Front Windscreen Privacy Cover • Foldaway Step You can add our kitchen essentials kit to your booking, which includes everything you need to cook and dine within the Campervan, for an additional £15. We also have the following upgrades available :- Outdoor Table & Chairs Drive Away Awning Bike Racks Porta Potti (Purchase Only) Fire Pits
  • What is the minimum rental period?
    Our minimun rental period is 3 days.
  • Can I cancel my Booking?
    In the event of a cancellation the following applies: We have a 7 day “cooling off” period, where we will offer 100% of your booking deposit back. After this, cancellations before 7 days of the start of the rental period we will be offered a credit note to the value of your booking deposit, minus a 10% administration fee. This credit note will be valid for 1 year, and can be used or gifted to another person. You will be given a Code to use at checkout. Cancellations within 7 days of your booking will receive no refund. Discretion will be applied to any booking that is forced to be cancelled due to a pandemic or any unforeseen circumstances.
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