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  • Do you have Covid-19 Cancellation terms?
    To help with these uncertain times we now can confirm all bookings made are guaranteed free date changes, a camper Van hire voucher or a full 100% no quibble refund if: The UK governments imposes restrictions causing the closure of Up Sticks Campers when your collection is due to take place. The UK governments introduce non-essential travel restrictions within the dates of your rental. We will not ask for full payment upfront at the time of booking and will only require 25% of your total booking cost to secure your date.
  • Can I cancel my Booking?
    In the event of a cancellation the following applies: Cancellations between the time of confirmed reservation and 42 days before the rental period - the booking deposit is returned to you. Cancellations between 42 and 7 days of the start of the rental period - a fee of 50% of the balance of the payable hire charge will be incurred. Cancellations less than 7 days before the rental period commences - 100% of the total hire charges are forfeited. However, if we do manage to get another booking for the same van, for the same rental period we will waive the cancellation fee but not the booking deposit. Booking dates can be changed up to six weeks before the hire period commences. A new hire period can be selected on one occasion only. Discretion will be applied to any booking that is forced to be cancelled due to pandemic or any unforeseen circumstances.
  • What is the minimun rental period?
    Our minimun rental period is 3 days.
  • Is the mileage unlimited?
    Included in your booking is 1000 milers per trip. Any miles incurred over this will be charged at 25p per mile. This will be deducted from your security deposit on return of the campervan.
  • Can we bring our dogs?
    Yes! Pets are certainly welcomed with an additional charge of £50 per pet for the duration of your trip.
  • Where is the collection and drop off point?
    Our Campervans are loacted in Risby, Bury St Edmunds IP28 6RE.
  • Can I pick up the campervan any day of the week?
    Pick ups are Monday to Saturday. No pick up on Sunday, unless agreed beforehand.
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